Moreover, this page explains Senthmetic’s commitments with regard to its data security and protection policy to respect your privacy to the fullest possible extent.
The Information We Collect
Collecting your personal data (such as your name and contact details) is most often based on your relationship as a customer or any other relevant relationship with us. For example, we collect your data when you carry out actions relating to our services by subscribing to our website as a user, by using the services offered by Senthmetic, or by providing us with other information. Therefore, this information including:
1. your full name, email address, telephone number
2. shipping address, postcode, city, country
3. some other specific information that can complete our verification process (For example, the billing information, credit card information / PayPal information for your purchase of products on our website)
We collect all this information when you place the order and contact us via email or online chatting. And we collect all this information by using cookies.
We can collect data depending on your consent.
We record calls to our customer service team to be able to verify the actual discussion if necessary.
We also collect data relating to our potential customers when they take part in competitions, prize draws, or customer events.
Client Communication and Direct Marketing (if applicable)
Senthmetic sends customers messages regarding its products and services via the consent available in the customer account.
Senthmetic also sends direct marketing messages in electronic form. You have a right to prohibit Senthmetic from sending direct marketing messages. You can refuse marketing by following the instructions included in the direct marketing message or via your customer account available on our website.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Senthmetic can submit your data to third parties only in accordance with the legislation in force. We submit information upon request to authorities, for example, the police and security authorities, as well as other authorities for reasons specified in the legislation.
Furthermore, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in that case.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
As a customer of Senthmetic, you can view our websites anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie assigns a random number to the browser that does not reveal your identity. Cookies help Senthmetic determine which sections of the websites are the most popular, where visitors go, and how much time they spend there. Data are used to implement and develop services and target advertisements on websites.
You can prevent the cookie from being stored by changing your browser settings. In some cases, the prevention may slow down browsing on the pages or the website or prevent browsing altogether.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
We ensure that data collected as part of our services are secure by using methods that are proportionate to how serious and sophisticated the threats are, as well as to the cost.
Senthmetic takes care to carry out measures to prevent data security breaches and eliminate disruptions that affect data security. Moreover, we take all the necessary measures to guarantee that the confidentiality of messages and the protection of privacy are not unduly compromised when the above actions are performed.
We provide information on actions linked to the data security of our services and other questions relating to data security by means of appropriate channels, such as our website and customer newsletters.
To prevent data security breaches and eliminate disruptions that affect data security, we can, among others, prevent electronic messages from being received, delete viruses and other malware from messages, and implement other comparable technical measures. These measures are necessary within the authorized and required limits specified in the relevant legislation. We use physical, administrative, and technical protection measures to keep secret all messages and identification data transmitted over the communication network. These actions decrease the risk of your data being disclosed to third parties and prevent any misuse or other unauthorized access. Some of our services also use standardized encryption methods.
Please note that as a user of the services provided by Senthmetic, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to control their use, for example by using secure codes and unique passwords, and to use sufficient antivirus and firewall services and to keep them, as well as the operating system, up-to-date.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.